Refund policy

Return & Refund Policy

Effective Date: July 30, 2026

At Warnumall, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

By placing an order with Warnumall, you agree to the terms outlined in this policy.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition.
Be returned with all original packaging, tags, and accessories.
Not show signs of wear, damage, washing, or alteration.
Be accompanied by proof of purchase or your order number.

Items returned without prior authorization may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

Items marked as Final Sale or Clearance.
Gift cards.
Personalized or custom-made products.
Products that have been used, worn, washed, or altered.
Items returned without original packaging.

3. How to Request a Return

To initiate a return, please contact our customer service before sending any items back.

Please include:

Your Order Number
Your Full Name
A description of the issue
Photos of the item (if damaged, defective, or incorrect)
Your preferred resolution (refund, replacement, or exchange)

Contact Information:

Email:
qrawuxvvpz01@outlook.com

Phone:
+64 6 867 7921

Our customer support team will provide return instructions after reviewing your request.

4. Return Shipping Costs

If the return is due to our error (wrong item, defective product, or damaged upon arrival), Warnumall will cover the return shipping costs.
If the return is due to personal reasons (such as ordering the wrong size, changing your mind, or no longer wanting the item), the customer is responsible for the return shipping costs.

Original shipping charges are non-refundable unless required by applicable law or due to our error.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method.
Processing may take 5–10 business days, depending on your payment provider or financial institution.

Shipping fees are generally non-refundable unless the return is the result of our mistake.

6. Exchanges

We only replace items if they are:

Defective
Damaged during shipping
Incorrectly shipped

If you need an exchange, please contact us before returning the item.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

Your Order Number
Clear photos showing the issue
A brief description of the problem

We will review your request and arrange a replacement or full refund where appropriate.

8. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. If you no longer want the item after shipment, you may request a return in accordance with this policy.